We strive to provide our customers with a seamless and enjoyable shopping experience. We understand that sometimes a product may not meet your expectations or that you may need to return or exchange an item. To ensure your satisfaction, we have implemented the following Online Returns Policy. 1. Eligibility for Returns:
Our returns policy covers clothing, lifestyle products, pet care items, and beauty products purchased from our online store.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process:
If you wish to return an item, please contact our customer support team within [X] days of receiving the product.
You can reach our customer support team through [email/phone number/live chat], and they will guide you through the return process.
Provide your order number, a detailed explanation of the reason for the return, and any relevant supporting information.
Our customer support team will review your request and provide you with further instructions, including the return address.
3. Return Shipping:
The customer is responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.
4. Refunds and Exchanges:
Once we receive and inspect the returned item, we will notify you of the status of your return.
If your return is approved, we will process a refund to your original method of payment or offer an exchange based on your preference.
Please note that it may take some time for the refund to be processed and appear in your account. The timeframe can vary depending on your payment provider.
5. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to underwear, swimwear, earrings, and perishable goods.
Gift cards and promotional items are also non-returnable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may require you to provide photographs or other evidence of the damage or defect.
We will assess the issue and provide you with a resolution, which may include a replacement, refund, or store credit.
7. Store Credit:
In certain cases, we may offer store credit instead of a refund.
Store credit will be issued in the form of a gift card or voucher, which can be used for future purchases on our website.
Please note that this Online Returns Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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